Senior IT Implementation Engineer (P-087)

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. 

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step. 

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits:

• Work from everywhere
• Private Medical Insurance
• English Academy for Employees and Relative
• Business Skills Coach – Certifications
• Events and Additional Perks

This is a remote position for Costa Rica and Colombia
This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica or Colombia to apply for this role.

Description:

The Sr. IT Implementation Engineer role will be responsible for maintaining and enhancing the reliability of our systems, with a focus on Azure environments and on-premises IT infrastructure. This individual will play a key role in planning and managing cloud migrations, troubleshooting complex issues, and implementing best practices for system performance and reliability. We are a fast growing and fast paced organization, so this individual will need to be reliable and self-motivated with an ability to get tasks done on time with minimal supervision.

Essential Job Functions:

• Design, deploy, and maintain Azure cloud infrastructure, ensuring optimal performance and scalability.
• Troubleshoot and support on-premise systems, ensuring seamless integration with cloud services.
• Plan and execute cloud migration projects, minimizing downtime and ensuring data integrity.
• Implement monitoring and alerting solutions to proactively identify and resolve issues.
• Develop and maintain automation scripts and tools to streamline operations and reduce manual intervention.
• Respond to and resolve incidents, conducting root cause analysis and implementing preventive measures.
• Contribute to the administration and development of multiple projects, tracking project deliverables using appropriate tools and reporting on progress.

Essential Job Skills:

• Proven experience in supporting and building out Azure environments, troubleshooting on-premise IT infrastructure, and managing cloud migrations.
• Extensive knowledge of Windows Server Environments
• Solid networking and system administration – Understanding of network switches, routers, and firewalls is required
• Microsoft Entra ID / Microsoft 365 Administration experience required
• Strong analytical and troubleshooting skills, with the ability to resolve complex technical issues.
• Excellent verbal and written communication skills, with the ability to collaborate effectively with cross-functional teams.
• Willingness to work on a flexible work schedule, and travel 30% of the time, as the job requires

Minimum Requirements:

• Bachelor’s degree in computer science or equivalent work experience
• 3+ years of Azure Engineering experience covering Azure services and infrastructure as a service
• Proficient with scripting languages (e.g., PowerShell, Python, Power Automate)
• Ideal certifications: Azure Solutions Architect Expert, Azure DevOPs Engineer Expert