Software Engineer, DevOps Tools (C-543)

San Jose, San Jose, Costa Rica
Full Time
Experienced

SMASH, Who we are?

We are agents for tech professionals in Costa Rica and Colombia that help them build careers in the United States. 

We believe in long-lasting relationships with our talent. We invest time getting to know them and understanding what they seek as their professional next step. 

We aim to find the perfect match. As agents, we pair our talent with our US clients, not only by their technical skills but as a cultural fit. Our core competency is to find the right talent fast.

We purposefully move away from the “contractor” or “outsourcing” type of relationship. Our clients don’t want contractors or “just a service.” Neither does our talent.

Our Benefits

  • Wellness Coverage
  • Remote Work
  • Birthday day off
  • Recognition and rewards system
  • Referrals Program
  • Business skill coaching
  • English classes for Smashers and relatives
  • Learning opportunities

This is a remote position for Costa Rica and Colombia.
This position is Remote to work with a US Company; you will require to have Citizenship or a work permit from Costa Rica or Colombia to apply for this role.

Responsibilities

  • Administer and maintain Jira and GitLab, including user access, group management, workflows, and configuration schemes
  • Support and streamline onboarding by ensuring timely and accurate access to tools
  • Lead the cleanup and consolidation of custom fields, workflows, and schemes to reduce clutter and improve Jira performance
  • Develop dashboards, filters, and reports that help teams track and manage their work
  • Partner with the Data Team to support integration of Jira data into Snowflake
  • Leverage Python scripting to automate auditing, reporting, and governance of Jira configurations
  • Serve as the subject matter expert and internal point of contact for Jira and GitLab usage, troubleshooting, and best practices
  • Contribute to tool documentation, process improvements, and governance practices that scale with the organization


Qualifications

  • Strong experience administering Jira, including configuration of workflows, permissions, and custom fields
  • Familiarity with GitLab group and project structures
  • Proficiency in Python for scripting against REST APIs (e.g., Jira, GitLab, ServiceNow)
  • Ability to identify tooling inefficiencies and automate manual tasks
  • Excellent problem-solving and analytical skills
  • Strong communication and collaboration across engineering, product, and data teams
  • Service-oriented mindset with the ability to handle access and support requests efficiently
  • Two or more years of experience supporting tools in a technical environment

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